GENERAL INFORMATION
1. What are the check-in and check-out times?
Check-in is available from 2:00 pm, while check-out must be completed by 11:00 am.
2. What are the reception opening hours?
The reception is open 24 hours a day.
3. What languages does the reception team speak?
The staff speaks Italian and English. Other European languages are generally available depending on the team on duty.
4. Where is Palazzo Doglio located and how can it be reached?
Palazzo Doglio is located at Vico del Logudoro, 1 – 09127 Cagliari, a few minutes’ walk from the historic centre and Via Roma. Cagliari-Elmas Airport is about 9 km away and can be reached by taxi, private car or transfer service on request.
5. Is there parking on site?
Yes, a private covered car park is available, as well as a secondary car park located in Via Nuoro.
6. Does the property have a lift?
Yes, all floors of the property are served by a lift.
7. What accessibility features does the property offer?
The property has accessible rooms and lifts.
8. Does the property have Wi-Fi?
Yes, Wi-Fi is available free of charge throughout the property.
9. Are pets allowed?
No, they are not allowed.
10. Is there a luggage storage service?
Yes, luggage storage is available.
11. What amenities are provided in the rooms?
Free Wi-Fi, air conditioning, flat-screen TV, minibar, safe, private bathroom with courtesy set, hairdryer, room service.
12. Is there a city tax?
Yes, the city tax applies in accordance with current municipal regulations.
13. Which credit cards are accepted for payment?
All major credit cards are accepted (Visa, Mastercard, American Express and international circuits).
CHECK-IN/CHECK-OUT
1. How does check-in work at the property?
At check-in, a valid ID document and a credit card as a guarantee are required.
2. Is early check-in possible?
Yes, on request and subject to availability.
3. Is late check-out possible?
Yes, on request and subject to availability.
4. What are the reception opening hours?
The reception is open 24 hours a day.
PROPERTY & SERVICES
1. Is there a shuttle service to/from the property?
Yes, a transfer service is available on request and at an extra charge.
2. Is there a charging service for electric cars?
Yes, charging stations are available.
3. Can children stay at the property?
Yes, children are welcome.
4. Does the property have a private beach/beach club?
No. Palazzo Doglio is a city hotel and does not have a private beach. Poetto beach is about 10 minutes away by car.
5. Do you provide beach towels?
No, there is no dedicated beach towel service.
ROOMS
6. Are cots and children’s beds available?
Yes, they are available on request and subject to availability.
7. Do you have accessible rooms?
Yes.
BREAKFAST
8. Is breakfast included?
Yes, if included in the rate booked.
9. What time is breakfast served?
Generally from 7:00 am to 10:30 am.
10. Where is breakfast served?
At the Osteria del Forte restaurant.
11. What type of breakfast is served?
International buffet breakfast.
12. Are there options for coeliacs, vegetarians and vegans?
Yes.
RESTAURANTS & BARS
13. Is there a restaurant at the property?
Yes. The hotel is home to Osteria del Forte, open from breakfast through to dinner.
14. Are there options for coeliacs, vegetarians and vegans?
Yes.
15. Is there a bar at the property?
Yes, the American Bar of Palazzo Doglio.
SPA, POOL & GYM
16. Is there a Spa/Wellness Centre at the property?
Yes, the Doglio Club, which features an indoor pool, sauna, Turkish bath, relaxation area and treatment rooms.
17. What are the Spa/Wellness Centre opening hours?
Open every day from 10:00 AM to 8:00 PM.
18. Do you provide a Spa/Wellness Centre kit?
Yes, guests are provided with a spa kit including a bathrobe, towel and slippers.
19. Is there a swimming pool at the property?
Palazzo Doglio does not have a pool for guests’ free use. Inside the SPA there is a heated pool that forms part of the wellness circuit, accessible by reservation.
20. What are the pool opening hours?
Monday to Saturday from 9:00 am to 8:00 pm and Sunday from 10:00 am to 8:00 pm.
21. Is there a gym at the property?
Yes.
22. What are the gym opening hours?
Open every day from 7:00 AM to 8:00 PM.
ACTIVITIES, EXPERIENCES & EVENTS
23. Does the property have a concierge service?
Yes, a dedicated concierge service is available.
24. Do you organise tours and excursions in the surrounding area?
Yes. The concierge can arrange guided visits, excursions and tours of the area.
25. Is it possible to organise weddings or private events?
Yes. Palazzo Doglio has spaces suited to hosting weddings, meetings and events.
PAYMENTS AND CANCELLATIONS
26. What are the cancellation terms?
Cancellation and prepayment conditions vary according to the rate and type of booking.
