GENERAL INFORMATION
1. What are the check-in and check-out times?
Check-in is available starting at 2:00 PM, and check-out must be completed by 11:00 AM.
2. What are the reception hours?
The reception desk is open 24 hours a day.
3. What languages are spoken at the reception desk?
The staff speaks Italian and English. Other European languages are generally available as well, depending on the staff on duty.
4. Where is Palazzo Doglio located, and how can I get there?
Palazzo Doglio is located at Vico del Logudoro, 1 – 09127 Cagliari, just a few minutes’ walk from the historic center and Via Roma. Cagliari-Elmas Airport is about 9 km away and can be reached by taxi, private car, or shuttle service upon request.
5. Is there parking on-site?
Yes, private covered parking is available, as well as a secondary parking lot located on Via Nuoro.
6. Does the property have an elevator?
Yes, all floors of the property are accessible by elevator.
7. What accessibility features does the property offer?
The property offers accessible rooms and elevators.
8. Does the property offer Wi-Fi?
Yes, free Wi-Fi is available throughout the property.
9. Are pets allowed?
No, pets are not allowed.
10. Is there a luggage storage service?
Yes, luggage storage is available.
11. What amenities are offered in the rooms?
Free Wi-Fi, air conditioning, flat-screen TV, minibar, in-room safe, private bathroom with complimentary toiletries, hair dryer, room service.
12. Is there a tourist tax?
Yes, a tourist tax is charged in accordance with current municipal regulations.
13. Which credit cards are accepted for payment?
We accept major credit cards (Visa, Mastercard, American Express, and other international networks).
CHECK-IN/CHECK-OUT
1. How does check-in work at the hotel?
At check-in, a valid ID and a credit card as a guarantee are required.
2. Is early check-in possible?
Yes, upon request and subject to availability.
3. Is it possible to check out later?
Yes, upon request and subject to availability.
4. What are the reception hours?
The reception desk is open 24 hours a day.
FACILITIES & SERVICES
1. Is there a shuttle service to and from the property?
Yes, a shuttle service is available upon request for an additional fee.
2. Is there a charging service for electric cars?
Yes, charging stations are available.
3. Can children stay at the hotel?
Yes, children are welcome.
4. Does the hotel have a private beach or beach club?
No. Palazzo Doglio is a city hotel and does not have a private beach. Poetto Beach is about a 10-minute drive away.
5. Do you provide beach towels?
No, we do not offer a beach towel service.
ROOMS
6. Are cribs and children’s beds available?
Yes, they are available upon request and subject to availability.
7. Do you have accessible rooms?
Yes.
BREAKFAST
8. Is breakfast included?
Yes, if included in the booked rate.
9. What time is breakfast served?
Generally from 7:00 AM to 10:30 AM.
10. Where is breakfast served?
At the Osteria del Forte restaurant.
11. What kind of breakfast is served?
An international breakfast buffet.
12. Are there options for guests with celiac disease, vegetarians, and vegans?
Yes.
RESTAURANTS & BARS
13. Is there a restaurant on-site?
Yes. The hotel features the Osteria del Forte, open from breakfast through dinner.
14. Are there options for people with celiac disease, vegetarians, and vegans?
Yes.
15. Is there a bar on-site?
Yes, there is the American Bar at Palazzo Doglio.
SPA, POOL & GYM
16. Is there a spa/wellness center on-site?
Yes, the Doglio Club features an indoor pool, sauna, Turkish bath, relaxation area, and treatment rooms.
17. What are the spa/wellness center hours?
Monday through Saturday from 9 AM to 8 PM and Sunday from 10 AM to 8 PM.
18. Do you provide a spa/wellness center kit?
Yes, guests are provided with a spa kit including a bathrobe, towel, and slippers.
19. Is there a pool on the premises?
Palazzo Doglio does not have a pool open for general guest use. Inside the spa, there is a heated pool that is part of the wellness program, accessible by reservation.
20. What are the pool hours?
Monday through Saturday from 9 AM to 8 PM and Sunday from 10 AM to 8 PM.
21. Is there a gym on the premises?
Yes.
22. What are the gym hours?
Monday through Sunday from 10 AM to 8 PM.
ACTIVITIES, EXPERIENCES & EVENTS
23. Does the property have a concierge service?
Yes, a dedicated concierge service is available.
24. Do you organize tours and excursions in the surrounding area?
Yes. The concierge can organize guided tours, excursions, and tours of the local area.
25. Can we host weddings or private events?
Yes. Palazzo Doglio has spaces suitable for hosting weddings, meetings, and events.
PAYMENTS AND CANCELLATIONS
27. What is your cancellation policy?
Cancellation and prepayment policies vary depending on the rate and type of reservation.
